Event type: Virtual Event
Wednesday, January 21, 2026, 3:00 PM - 4:00 PM
Join our exclusive webinar on AIOps & ServiceOps!
As IT environments become increasingly complex and digital services continue to accelerate, the boundary between IT Operations and IT Service Management is rapidly dissolving. This session explores how organizations can move beyond traditional “Ops-only” thinking and embrace an integrated approach where AI-powered Operations (AIOps) and modern Service Operations (ServiceOps) work together.
We will uncover how intelligent automation, real-time analytics, and adaptive workflows are transforming the ITSM landscape, enabling teams to predict issues before they occur, streamline incidents and change processes, and deliver consistently high-quality services. By bridging Operations and Service Management, organizations can shift from reactive firefighting to proactive, experience-driven delivery.
Key Takeaways:
- Understand the evolution from Ops to AIOps to ServiceOps and how each layer enhances service visibility, resilience, and responsiveness.
- Explore real-world use cases where AI and automation reduce noise, accelerate root-cause analysis, and enrich ITSM processes.
- See how unified Operations and Service Management can drive proactive service assurance and improved business outcomes.
- Learn architectural considerations and practical steps to integrate AIOps capabilities within existing ITSM frameworks.
- Discover how modern operating models enable cross-team collaboration, faster decision-making, and end-to-end service accountability.
- Live Demo & Q&A included!
Join us to discover how your organization can evolve its operating model and unlock the full potential of AI-enabled ITSM.