Come and  join our AIOps Webinar series session 15, where we collaborate with our very own IT organizations for some inside BMC Helix

• Learn how BMC IT leveraged Helix AIOps, BHOM, and Helix Dashboards to transform IT operations through service-centric monitoring.
• Discover how we solved a major pain point—the manual, time-consuming process of building service topologies—by introducing Blueprints, enabling topology creation in minutes.
• See how noise reduction, improved MTTR, and service impact visibility became achievable through our unified operations approach.
• Explore real use cases and dashboards that support all operational personas—from L1 engineers to service managers—all through a single-pane-of-glass experience.
• This session offers practical insights for anyone looking to implement or enhance their AIOps strategy using real-world success from a CustomerZero implementation.

Webinar Agenda:

• Welcome & Introduction
  • Brief about BMC IT and CustomerZero approach
• Problem Statement
  • Challenges in traditional service topology creation
  • Manual decision-making across multiple teams (App, DB, Network, etc.)
• Success Story: Helix AIOps + Blueprints
  • Using templates to define and replicate service topologies
  • Building operationally meaningful topologies in minutes
• Live Walk-through
  • Blueprint usage demo
  • Service Topology & Hierarchy
  • Noise reduction, MTTR improvement
  • ServiceOps value
• Dashboards Showcase (Single Pane of Glass)
  • Operational Overview Dashboards
    ▪ CIO Dashboard
    ▪ SSL Certificate Monitoring
    ▪ PDU and VCenter Views
  • Analysis Dashboards
    ▪ Dynamic Metric Insights
    ▪ App Monitoring
    ▪ Operations Analysis
• Q&A and Close