Anthony Okumura is the Vice President of Product Management at BMC Helix, where he leads Service Management, HelixGPT, and platform strategy—driving the shift toward Agentic AI–led operations. With over a decade of experience at industry leaders including ServiceNow, Zendesk, Coupa, and BMC, he has launched category-defining products, scaled global AI platforms, and shaped product strategies that deliver measurable enterprise impact. Previously, Anthony built ServiceNow’s market-leading Service Portfolio Management Suite and led enterprise product marketing at Zendesk. Based in Sacramento, he brings deep expertise in AI, ITSM, and platform innovation to transform how organizations operate and deliver value.