Haroon Ahmed is the Global VP of Value & Solution Engineering and Innovation at BMC Helix, leading worldwide teams that shape the future of service and operations management. With over two decades of experience across BMC, Broadcom, CA Technologies, HP, and Oracle, he has driven large-scale innovation in AIOps, observability, ITSM, and cloud-native platforms. Haroon is recognized for uniting technical depth with customer-centric value strategies, pioneering Agentic AI adoption, and guiding global organizations through complex IT transformation. Based in Canada, he continues to redefine how enterprises achieve resilient, intelligent, and automated digital operations.