Join us for an in-depth session on ITSM Archiving Best Practices, where we’ll explore how to effectively manage your ITSM data lifecycle using proven strategies. Whether you're on-prem or SAAS, understanding archiving is crucial for maintaining performance, compliance, and operational efficiency.

In this webinar, we’ll demystify the archiving process and help you unlock the full potential of your ITSM system with practical tips and configuration guidance.

Key Takeaways:

1. What is Archiving in ITSM?
Get familiar with the fundamentals:

• Form properties & the archive form
• Archiving policies & associations

2. Accessing Archived Data
Learn how to retrieve archived data through:

• BMC Helix Dashboards
• Built-in reporting capabilities
• The Mid-Tier interface

3. Out-of-the-Box (OOB) Configuration
Understand what’s provided by default:

• Archiving policies, forms, and age-based criteria
• Predefined associations and scheduling (e.g., weekends, escalations)

4. Customization Options
See what’s configurable based on deployment type:

• Archive policy flexibility in SAAS vs. On-Prem
• Modifying forms and archive forms accordingly

5. Limitations: What Cannot Be Modified
Clarify boundaries in both SAAS and On-Prem environments

6. Best Practices for Efficient Archiving
Practical advice for ongoing maintenance:

• Exporting and deleting data
• Recommended archiving age thresholds for SAAS and On-Prem deployments

Whether you're a system administrator, ITSM architect, or just getting started, this session will equip you with actionable insights to better manage and optimize your ITSM archiving strategy.