Historically, resolving complex digital service performance issues required IT operators, SREs or DevOps engineers to have years of experience. Not everyone knows where to find information about their systems or infrastructure or know what actions to take to resolve problems. Data siloes, outdated monitoring tools, and the velocity of data can slow down IT response times.

A successful Gen-AI strategy in speeding up the time to resolution in complex IT environments is a matter of data — observability data as well as change events and incidents — and making sense of it all. At BMC, we use AI to look at the data holistically and reduce it down to events that IT teams actually care about. That’s the first step.

In this webinar, you’ll see a demo and learn:

• The Gen-AI-enabled capabilities that help our customers get to the source of problems faster
• How SREs, operations, and NOC teams can use HelixGPT to ask the right questions and get answers
• The all-in-one observability and AIOps solution that unifies data, context, tools, and teams