In this session, we will explore how AI is being utilized in IT to empower teams, streamline processes, and unlock new opportunities. Rather than eliminating jobs, AI enables valuable resources to focus on strategic initiatives by automating routine tasks and enhancing decision-making.

Join Darius & Ash from BMC Services as they showcase real-world use cases powered by BMC technology, including:

• Anomaly Detection – Identifying and resolving issues before they impact operations.
• Problem Management – Proactively managing IT incidents and reducing downtime.
• Root Cause Analysis – Delivering actionable recommendations and event summaries to accelerate resolution

We will also cover the benefits of AI: Three key benefits of AI: handling tedious tasks to improve efficiency, managing large volumes of information to provide focus, and understanding connectivity between different items to derive insights.

• Handling tedious tasks: Darius explained that AI can take over repetitive tasks, such as putting marbles in a box, which allows human workers to focus on higher-level activities like moving boxes from point A to point B, thus improving efficiency and throughput.
• Managing large volumes: AI can sift through vast amounts of information, organizing it to provide focus and facilitate downstream decisions. An example given was noise reduction, where AI identifies and consolidates duplicate events to streamline focus on critical issues.
• Understanding connectivity: AI can analyze relationships between different items, providing insights that are often infeasible for humans to derive. This capability is particularly useful in service models and root cause analysis, where AI can identify connections and potential issues.

Discover how AI can be a force for empowerment, driving efficiency and innovation while allowing human expertise to thrive.