Dan Twing is President and COO of Enterprise Management Associates (EMA), a leading IT research and advisory firm. As the firm’s Principal Analyst for Intelligent Automation, Dan leads research in workload automation, orchestration, observability, and AI-driven IT operations. With decades of experience in enterprise IT, Dan has advised Fortune 500 companies, led global research initiatives, and spoken internationally on the future of automation and digital operations. His current focus is on the convergence of agentic AI, orchestration, and intelligent observability to drive measurable outcomes in modern IT environments.