Join us for the December Service Management Ascent webinar. We will cover the latest Helix roadmap work in agentic AI for ITSM, including improved AI-assisted change coordination for more reliable validation and deeper, more accurate risk insights. We will also discuss a new Employee Navigator Orchestrator agent, which finds opportunities to streamline and extend service request workflows and even generates new catalog items and automations for review.

We will also preview early work from the Helix data science and UX teams aimed at multiplying service desk productivity by keeping every ticket moving so human experts can focus where their judgement delivers the most value.