Join us for the March Service Management Ascent webinar.

In this Ascent roadmap session, we’ll preview how the BMC Helix roadmap over the next 6–12 months will continue to improve day-to-day ITSM like for practitioners, support experts, and the employees they support.

You’ll see how BMC Helix’s agentic AI is evolving to capture operational learning from incidents, changes, and expert interactions, reusing that insight to drive faster diagnosis, safer automation, and more consistent resolution.  

We’ll highlight new and evolving AI agents, including Ticket Resolver and Problem alongside advances in Knowledge Curator, Ops Swarmer, and Service Collaborator, showing how they will combine to build a compounding layer of operational knowledge.

The result is ServiceOps that improves with experience: less manual toil, fewer repeat issues, and teams that get faster and smarter with every interaction.