Time Name Description
Tuesday, June 3, 2025
8:30 AMRegistration & Breakfast 
9:15 AM - 9:25 AMWelcome 
9:25 AM - 10:20 AMBMC Helix Vision & Strategy - State of Generative AI and Agentic AI 
10:20 AM - 10:30 AMBreak  
10:30 AM - 11:05 AMBMC & AWS Better Together 
11:05 AM - 11:35 AMFireside Chat

A Customer’s Journey with BMC 

11:35 AM - 12:00 PMHelixGPT Roadmap & Future Innovations with AI 
12:00 PM - 1:00 PMLunch 
1:00 PM - 2:00 PMApplying AI Service Management

  • Exploring service management and its impact on service delivery and customer satisfaction. ​  

  • What’s New in BMC Helix Service Management 25.1 + Roadmap for Service Ops 

2:00 PM - 2:10 PMBreak  
2:10 PM - 3:00 PMThe Power of AIOps & Helix Discovery 
3:05 PM - 3:35 PMHands-On Experience (optional) 
3:05 PM - 5:00 PMNetworking Reception