BMC Participation at Gartner IT Symposium and Xpo 2023

Session details:

Wednesday, 29 November, 2023 / 10:00 AM - 10:20 AM IST

Venue: IT Xpo Stage

Topic: Gaining a Competitive Edge with AIOps

The advent of AI is causing unexpected and profound changes in every organization, ranging from streamlining data analysis and improving decision-making to automating tasks and transforming customer, employee, and citizen experiences. New age connected digital technologies create possibility to reduce the time required for innovating and leveraging disruptive technologies to gain a competitive advantage. Succeed with BMC AIOps by substantially reducing MTTR and incident occurrences and slashing the time required to manage false alarms by up to 80%.

Streamline service and operations management with BMC's ServiceOps approach, using the BMC Helix Platform to modernize processes, enhance collaboration, and accelerate DevOps. Unify data and workflows in your hybrid cloud, reducing manual tasks and boosting business agility. Proactively address incidents using artificial intelligence and machine learning (AI/ML), intelligent automation, and predictive service management in combination with BMC Helix solutions. Promote collaboration across IT, business units, product teams, and customers by automating processes and breaking down silos.

Tackle today's hybrid cloud challenges with BMC Helix Operations Management, an open, scalable, cloud-native observability and AIOps solution. Promote a service-centric approach to consolidating third-party observability data into a centralized repository and providing AI-driven insights for rapid issue resolution. Leverage proactive issue prevention, efficient troubleshooting, and seamless automation execution to make better decisions faster with the next generation of intelligence and automation.

Delight end users through personalized experiences, faster outcomes, and improved productivity with BMC Helix Enterprise Service Management, a SaaS solution that elevates user experiences across lines of business through intelligent automation, unified workflows, and rapid customization. Boost productivity and accelerate value delivery by providing a unified service management platform across IT and non-IT sectors. Simplify operations, enhance user experiences, improve satisfaction, foster collaboration, and speed up service response times through AI/ML incident analysis.