Most ITSM teams are already using AI to help with routing, classification, and recommendations. But a lot of everyday service work still relies on manual follow-ups, repeated status checks, and extra effort to get tickets properly closed.
In this session we will be joined by Betty and Kapil, two of our product managers, to walk through what’s new in BMC Helix ITSM 26.1 and how HelixGPT is being used to take care of more of that routine service work directly. We’ll look at how customer follow-ups, incident summaries, and Major Incident Reports can be handled more consistently, and show how a value dashboard makes the impact of AI easier to see and explain.
Join us to see how BMC Helix’s agentic AI moves beyond assistance to execution, and how that shift helps ITSM teams demonstrate real value to their stakeholders.