Join our expert-led BMC Helix Agents Workshops, designed exclusively for customers looking to configure, deploy, and optimize key HelixGPT capabilities — including Service Collaborator, Service Catalog Curator, and Insight Finder. 

In this hands-on session, you’ll work directly with our product experts to build fully functional instances of these powerful tools within your own environment. Whether you’re just getting started or looking to fine-tune your configuration, you’ll leave the workshop with operational solutions ready to enhance service efficiency, improve employee experiences, and deliver actionable insights. 

Each module focuses on practical setup, integration, and best practices to help your organization unlock the full potential of BMC Helix Agents: 

  • Service Collaborator: Streamline workflows and improve collaboration across service teams. 

  • Service Catalog Curator: Enable intelligent content curation to surface the right knowledge at the right time. 

  • Insight Finder: Configure and deploy analytics for faster, smarter decision-making. 

What to Expect: 

  • Step-by-step configuration guidance from product experts .

  • Real-time support and troubleshooting.

  • Best practices for setup, integration, and optimization .

 

Who Should Attend: 
System administrators, service owners, and anyone responsible for deploying, managing, or optimizing BMC Helix Agents. 

 

Speakers:

Samantha Hudson
Samantha Hudson
Sr Program Manager, Customer Success
BMC Helix

Veronica Mena
Veronica Mena
Lead Helix Adoption Advisor
BMC Helix

Steven Egan
Steven Egan
Lead Customer Success Specialist
BMC Helix

Marta Zamorano Justel
Marta Zamorano Justel
Sr Customer Success Specialist
Bmc helix

Erik Evlinger
Erik Evlinger
Lead Customer Success Specialist
BMC Helix

Riddhi Lathigara
Riddhi Lathigara
Sr Customer Success Specialist
BMC Helix

Rod Harris
Rod Harris
Principal Adoption Advisor
BMC Helix

Anuja Gargate
Anuja Gargate
Staff Customer Success Specialist
BMC Helix

Stephen Kelly
Stephen Kelly
Helix Adoption Advisor
BMC Helix

Priyanka Deshpande
Priyanka Deshpande
Lead Customer Success Specialist
BMC Helix

Surendra Kashikar
Surendra Kashikar
Lead Customer Success Specialist
BMC Helix

Kunal Panigrahi
Kunal Panigrahi
Lead Customer Success Specialist
BMC Helix

Name Time Add To Calendar More Info
Thursday, January 15, 2026
Workshop 14 - Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Tuesday, January 20, 2026
Workshop 15- Service Collaborator (APAC & India) 6:00 AM - 7:00 AM (GMT)
Thursday, January 22, 2026
Workshop 16 - Service Catalog Curator (EMEA & AMERICAS) 3:00 PM - 4:30 PM (GMT)
Thursday, January 29, 2026
Workshop 17 - Ask the Experts - HelixGPT3:00 PM - 4:30 PM (GMT)
Friday, January 30, 2026
Workshop 18 - Service Collaborator (EMEA & AMERICAS) 3:00 PM - 4:00 PM (GMT)
Tuesday, February 3, 2026
Workshop 19 - Ops Swarmer (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Thursday, February 5, 2026
Workshop 20- Insight Finder (APAC & India)3:00 PM - 4:00 PM (GMT)
Tuesday, February 10, 2026
Workshop 21 - Service Collaborator (APAC & India)3:00 PM - 4:00 PM (GMT)
Thursday, February 12, 2026
Workshop 22 - Employee Navigator (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Tuesday, February 17, 2026
Workshop 23 - Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Thursday, February 19, 2026
Workshop 24 - Insight Finder (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Tuesday, February 24, 2026
Workshop 25 - Employee Navigator (APAC & India)3:00 PM - 4:00 PM (GMT)
Thursday, February 26, 2026
Workshop 26 - Service Catalog Curator (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Tuesday, March 3, 2026
Workshop 27 - Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Thursday, March 5, 2026
Workshop 27 - Ops Swarmer (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Tuesday, March 10, 2026
Workshop 28 - Service Collaborator (APAC & India)6:00 AM - 7:00 AM (GMT)
Thursday, March 12, 2026
Workshop 29 - Employee Navigator (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Tuesday, March 17, 2026
Workshop 30 - Service Catalog Curator (APAC & India)6:00 AM - 7:00 AM (GMT)
Thursday, March 19, 2026
Workshop 31 - Insight Finder (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Tuesday, March 24, 2026
Workshop 32 - Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Thursday, March 26, 2026
Workshop 33 - Service Catalog Curator (EMEA & AMERICAS)3:00 PM - 4:00 PM (GMT)
Tuesday, March 31, 2026
Workshop 34 - Ops Swarmer (APAC & India)6:00 AM - 7:30 AM (BST)
Time Zone: (UTC+00:00) London, Edinburgh [Change Time Zone]