Join our expert-led BMC Helix Agents Workshops, designed exclusively for customers looking to configure, deploy, and optimize key HelixGPT capabilities — including Service Collaborator, Service Catalog Curator, and Insight Finder. 

In this hands-on session, you’ll work directly with our product experts to build fully functional instances of these powerful tools within your own environment. Whether you’re just getting started or looking to fine-tune your configuration, you’ll leave the workshop with operational solutions ready to enhance service efficiency, improve employee experiences, and deliver actionable insights. 

Each module focuses on practical setup, integration, and best practices to help your organization unlock the full potential of BMC Helix Agents: 

  • Service Collaborator: Streamline workflows and improve collaboration across service teams. 

  • Service Catalog Curator: Enable intelligent content curation to surface the right knowledge at the right time. 

  • Insight Finder: Configure and deploy analytics for faster, smarter decision-making. 

What to Expect: 

  • Step-by-step configuration guidance from product experts .

  • Real-time support and troubleshooting.

  • Best practices for setup, integration, and optimization .

 

Who Should Attend: 
System administrators, service owners, and anyone responsible for deploying, managing, or optimizing BMC Helix Agents. 

 

Speakers:

Samantha Hudson Dos Santos Figueira
Samantha Hudson Dos Santos Figueira
Sr Program Manager
BMC Helix

Veronica Mena
Veronica Mena
Lead Helix Adoption Advisor
Helix BMC

Steven Egan
Steven Egan
Lead Customer Success Specialist
BMC Helix

Marta Zamorano
Marta Zamorano
Sr Customer Success Specialist
BMC Helix

Erik Evlinger
Erik Evlinger
Lead Customer Success Specialist
BMC Helix

Riddhi Lathigara
Riddhi Lathigara
Sr Customer Success Specialist
BMC Helix

Rod Harris
Rod Harris
Principal Adoption Advisor
BMC Helix

Anuja Gargate
Anuja Gargate
Staff Customer Success Specialist
BMC Helix

Name Time More Info
Friday, October 24, 2025
Workshop 1 - Insight Finder (EMEA & AMERICAS)3:00 PM - 4:30 PM (BST)
Wednesday, October 29, 2025
Workshop 2 - Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Wednesday, November 5, 2025
Workshop 3 - Insight Finder (APAC & India)5:30 AM - 7:00 AM (GMT)
Thursday, November 6, 2025
Workshop 4 - Ask The Experts - Insight Finder (EMEA & Int & AMERICAS)3:00 PM - 4:30 PM (GMT)
Wednesday, November 12, 2025
Workshop 5 - Service Collaborator (APAC & India)5:30 AM - 7:00 AM (GMT)
Thursday, November 13, 2025
Workshop 6 - Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Friday, November 14, 2025
Workshop 7 - Insight Finder (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Wednesday, November 19, 2025
Workshop 8 - Service Catalog Curator (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Tuesday, November 25, 2025
Workshop 9 - Ask The Experts -Service Collaborator (APAC & India)5:30 AM - 7:00 AM (GMT)
Workshop 10 - Ask The Experts -Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Thursday, December 4, 2025
Workshop 11 - Service Catalog Curator (EMEA & AMERICAS) 3:00 PM - 4:30 PM (GMT)
Thursday, December 11, 2025
Workshop 12 - Ask The Experts - Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Thursday, January 8, 2026
Workshop 13 - Insight Finder (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Thursday, January 15, 2026
Workshop 14 - Service Collaborator (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Thursday, January 22, 2026
Workshop 15 - Service Catalog Curator (EMEA & AMERICAS) 3:00 PM - 4:30 PM (GMT)
Thursday, January 29, 2026
Workshop 16 - Ask the Experts - Service Catalog Curator (EMEA & AMERICAS)3:00 PM - 4:30 PM (GMT)
Time Zone: (UTC+00:00) London, Edinburgh [Change Time Zone]