Name
Workshop 8 - Service Catalog Curator (EMEA & AMERICAS)
Date & Time
Wednesday, November 19, 2025, 3:00 PM - 4:30 PM
Description

BMC HelixGPT Service Catalog Curator - This session overview will cover:

HelixGPT empowers DWP Catalog Administrators with an AI-driven agent that simplifies and accelerates service catalog creation.

It minimizes the need for development expertise, enabling users to set up and edit catalog services in real-time through an intuitive chat interface.

Additionally, it streamlines multilingual support by automatically translating services, removing the burden of manual translation.​

 

Capabilities and Benefits

Capability

Benefits 

Create new service offerings with minimal effort​
  • Simplify service catalog creation, saving time and effort.
    ​
  • Create new offerings.

Simplify and accelerate catalog creation
  • Streamlines service catalog operations to save developers time and effort.​
     
  • Quick and easy BMC Helix Digital Workplace Catalog Service setup, requiring less development experience.

Edit draft catalog services instantly through an intuitive chat interface

 
  • Accelerates catalog creation​.
     
  • Minimizes reliance on technical resources, lowering operational costs.​
     
  • Enables real-time service updates.

 

 

 

 

 

 

 

 

Pre-requisites

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User Roles The following roles are entitled to use the Curator:

  • Catalog administrator
  • Catalog internal supplier administrator
  • Catalog internal supplier
  • Catalog embedded supplier

 

Licensing and Entitlements

  • Core License: Active license required for: BMC Helix Digital Workplace, BMC Helix Digital Workplace Catalog, BMC HelixGPT, and BMC Helix Innovation Studio.
  • AI Entitlement: Entitlement to use BMC HelixGPT is mandatory.
  •  

Version and LLM Requirements

Software Component

Minimum Version

Notes on Large Language Models (LLMs)

BMC Helix Service Management

25.2.x or 25.3.x+

Version 25.3.x: Curator is configured by default with Azure GPT 4.1.

BMC HelixGPT Agent Studio/Manager

25.2.x or 25.3.x+

Bring Your Own LLM (Required): You must provide the API Key and Endpoint URL for a supported LLM.

 

Supported LLMs

  • 25.2.00: Azure OpenAI Turbo GPT-4, Azure GPT-4o, Azure GPT-4o-Mini
  • 25.3.00+: Azure GPT 4.1, Azure GPT 4.1 Mini, Google Vertex 2.0 Flash, Google Vertex 2.5 Flash

Knowledge Sources The service leverages:

  • BMC Helix Knowledge Management by ComAround
  • BMC Helix Digital Workplace Catalog
Virtual Session Link
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