BMC HelixGPT Insight Finder
Overview :
HelixGPT Insight Finder puts AI-powered dashboards at your fingertips, turning complex IT data into clear visual insights using simple natural language.
Instead of writing SQL or navigating query builders, IT teams can quickly create custom views to monitor incidents, changes, or service performance—making insights faster, easier, and more accessible.
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Feature |
Summary of Functionality |
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Natural Language Prompting |
Create dashboards by describing your requirements in normal language. |
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Rapid Visualization |
Create bar charts, tables, pie charts, and more with minimal effort, tailored to your operational needs. |
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Context Aware Interaction |
Remembers previous prompts, allowing for iterative refinement and expansion of dashboards. |
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No Code Simplicity |
Empowers non-technical users to build powerful dashboards quickly, skipping technical overhead. |
Pre-requisites :
Customer Entitlement : Only SaaS customers are entitled to use HelixGPT Insight Finder.
Licensing and Entitlements
- Core License: You must have an active license for the BMC Helix Service Management service (either Standard or Advanced).
- AI Entitlement: You must be entitled to use BMC HelixGPT.
- LLMs: you must provide your own LLM, along with the corresponding API key and Endpoint URL.
- Supported LLMs
- OpenAI : gpt-4o, gpt-4o mini, gpt-4.1, GPT-4.1 mini
- Google : Gemini 2.0 flash
Version Requirements
Your software components must be at these versions or higher
- BMC Helix Service Management Version 25.3.x or higher, HelixGPT Agent Studio 25.3.x or higher.
- BMC Helix Service Management Version 25.2.01 and HelixGPT Manager 25.2.x (available via Hot Fix)
- BMC Helix Dashboards 25.3.x or higher
Technical and Administration
- Administrator Role: The user must be granted the HelixGPT Agent Studio Administrator (HGM admin) role.
- User Permissions:
- By default, Insight Finder permissions are not assigned to any specific user role (other than the administrator).
- An administrator must explicitly grant the necessary permissions for users to create, edit, and publish dashboards.
- Activation Link: The HelixGPT Insight Finder link in BMC Helix Dashboards is enabled by default, but administrators must still follow configuration steps to set it up.