Deliver converged operations for autonomous networks with BMC Helix
Communication service providers (CSPs) and telco operation teams are drowning in telemetry, tool fragmentation, and workflow friction. BMC Helix combines observability, service modeling, service management, and agentic AI to help CSPs identify real customer impact, act faster, and automate, bringing them closer to delivering a Zero-X, zero wait, zero touch, zero trouble—experience.
We’re already doing it for Vodafone, with a better customer and employee experience, where BMC Helix self-service and issue prevention have resulted in:
- Improved MTTR on 20K+ incidents a day
Come see agentic AI in action!
See how BMC Helix agents drive closed–loop, Zero-X operations with automated troubleshooting, agentic-AI-driven collaboration, generation of service and customer impact, service coordination, and knowledge creation.
Join the BMC Helix team in the booth for presentations on:
- How BMC Helix supports OSS transformation for our telco customers
- How enterprise AI works when it understands your world: AI Telco Troubleshooting Challenge Results
- Infosys and BMC Helix Solutions for CSPs
- BMC Helix and Tech Mahindra solutions
Check out our live demos:
BMC Helix Service Operations for Telco:
Ensure continuous operations with autonomous service assurance from end-to-end, agent-assisted service and operations management
BMC Helix AIOps
Get to Zero-X operations with AI-powered detection, noise reduction, best action recommendation, and automated remediation.
AI-driven service impact and resolution
Dramatically change the response effort and reduce MTTR with intelligent incident, change, and problem management that prioritizes tickets, accelerates troubleshooting, and validates change impact.
Trusted by CSP and telco leaders
BMC Helix Solutions for Telco
Together with our partners, we bring a combined approach of co-innovation and scaled delivery, leveraging partner centers of excellence (CoEs) and BMC Helix capabilities to help CSPs automate and modernize service and operations management to achieve a closed-loop infrastructure.
Infosys Topaz Fabric is a composable, AI-powered data infrastructure platform that helps businesses accelerate IT service delivery by providing a unified set of AI agents, services, and models. Enterprises can access and integrate modular, AI-led capabilities without needing to replace their existing IT setup to increase speed, accuracy, and value while reducing vendor lock-in.
With Tech Mahindra, we help CSPs accelerate their digital transformation initiatives with proven delivery at scale. Check out a real-world use case here.
Learn more
About BMC Helix
BMC Helix, now operating as an independent company, helps the world’s most forward-thinking IT organizations turn AI into action—unlocking human potential to multiply productivity so teams can focus on the work that matters most. With an industry-leading, AI-powered, open platform, BMC Helix delivers a dynamic fleet of AI agents that augment work across enterprise IT service and operations management to anticipate needs, automate solutions, and accelerate outcomes for ServiceOps.