As enterprise technology increases in complexity and scale, service management organizations must find innovative ways to support and deliver digital services, often without being allocated more resources. Some have already begun deploying generative AI technology reactively, in response to direct user prompts. Now BMC is delivering the next phase of evolution by bringing agentic AI to BMC Helix. Extending the familiar conversational experience of generative AI, BMC HelixGPT uses agentic AI to enable proactive and automation to assist human workers further.

In this session and live demo, you’ll learn how a new set of autonomous, intelligent agents, powered by BMC HelixGPT, can make your organization more productive and successful by:

• Proactively automating tasks
• Curating content and surfacing insights
• Recommending actions and solutions